Omio Italy
Omio Italy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio Italy has 2.6 star rating based on 9 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Booked other trips no problem, Ease of booking, Platform is good.
Cons: Impossible to change tickets, No customer service, No one from customer service could answer our problem.Recent recommendations regarding this business are as follows: "I don’t know what to tell you, no one from Omio customer service knew the answers to our problem-maybe deal directly with operators-", "the refundable tickets seems to be non-refundable suddenly.", "Be sure to DOUBLE Check the fare class (adult/child) is very small print).", "Do not use this site", "Use pissed customer to get in touch".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio Italy has 2.6 star rating based on 9 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Booked other trips no problem, Ease of booking, Platform is good.
Cons: Impossible to change tickets, No customer service, No one from customer service could answer our problem.Recent recommendations regarding this business are as follows: "I don’t know what to tell you, no one from Omio customer service knew the answers to our problem-maybe deal directly with operators-", "the refundable tickets seems to be non-refundable suddenly.", "Be sure to DOUBLE Check the fare class (adult/child) is very small print).", "Do not use this site", "Use pissed customer to get in touch".
Most users ask Omio Italy for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Omio Italy Reviews
"Unexpected Response"
Initially, there was an automatic error booking in our fare class, and I did not find the customer service number anywhere to directly call. Only through this...
"I missed two consecutive trains for around $60 because of this company"
The app had the wrong platform number for the train, which resulted in us missing our train and then the connecting train after that. I tried to get in touch...
Milan, Milan
Because of an over charged
good evening, i'm sending you this message because of the over charged that occurred when i booked my ticket from Napoli, to Torino, on the 22/11/2024. I realized that i was charged for a luggage.
But i didn't have any luggage, except this bag that i sent you the picture of it. Please i will like to get back the refund of the charge.
thank you for your understanding I'm looking forward to hear from you and i shall be grateful if my request is attended to. yours sincerely Johnas Agbons.
Milan, Lombardy
Omio has taken 40 euro extra from my account
I have booked a ticket for my self and family, the tickets price is 56+euros but omio has taken more than 95 euros, please help me,
Hi There, thank you for your review, we are very sorry to hear you you had problem with the payment, can you kindly update this review with the PNR or booking number of your reservation, please? We will immediately have a look.
Unfortunately we cannot properly see these information on your ticket as the quality is not the best.
Thank you very much. The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Campania
I missed two consecutive trains for around $60 because of this company
The app had the wrong platform number for the train, which resulted in us missing our train and then the connecting train after that. I tried to get in touch with someone who could help me, but it kept redirecting me to the virtual assistant, which would restart the chat every 5 seconds and was incredibly frustrating. We ended up buying other tickets, were not reimbursed for our missed tickets, and to this day, I have no way of contacting these people other than by the incompetent AI they have installed.
Preferred solution: Full refund
Hi Helen, thank you for your message. We are so sorry to hear about your missed train.
An agent will answer within today to your email.
We hope you were eventually able to reach you destination and we wish you a nice day. Kind regards, The Omio Team
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Rome, Rome
Italian national train strike
Due to the national train strike on 16th june, we have had to make alternative arrangements to get to Roma by car.
This has of course incurred significant extra cost.
I have tried several times to navigate the omio app and links to tenitalia to apply for reimbursement of our tickets, without success.
Can you please advise.
Booking reference: ZUFQ55
Email for booking: egabbay@***.net.au
Regards Stephanie.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rome, Rome
Refund
Hello OMIO my booking has been canceled this is my Booking number 706068**** when will you refund me and please as soon as possible THANKU SO MUCH OMIO
Hi Nikhil, thank you for your comment. The refund was issued on 8 February, and will take 3-15 days to reach your account.
Please do not hesitate to reach out to our customer support team should you have any further questions. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milan, Milan
I have input wrong email when i book the tickets
Dear Omio,
I have input the wrong email when i book the tickets then i can not receive my tickets confirmation, my correct email is ngocandan1611@***.com
My booking code are NJW9TE and F9BKJS.
PLEASE SEND ME THE TICKETS CONFIRMATION, MY DEPARTURE TIME IS 6:40 ON 2ND JAN 24
Dear Phan A Sfk, thank you for your review. An agent will contact you in private to discuss the issue and hopefully to find a solution.
For now, we wish you a nice trip and we just sent you the tickets to the right email address. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milan, Milan
I have input wrong email when i book the tickets
Dear Omio,
I have input the wrong email when i book the tickets then i can not receive my tickets confirmation, my correct email is ngocandan1611@***.com
My booking code are F9BKJS and NJW9TE,
>
Kindly send me the tickets confirmation to help me go ontime
Thanks
Dear Phan A Sfk, thank you for your review. An agent will contact you in private to discuss the issue and hopefully to find a solution.
For now, we wish you a nice trip and we just sent you the tickets to the right email address. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am already pay with train tiket but i am not received email to confirm
我已经用火车票付款，但没有收到确认电子邮件我已经用火车票付款，但没有收到确认电子邮件我已经用火车票付款，但没有收到确认电子邮件我已经用火车票付款但是我没有确认电子邮件我已经用火车票付款，但没有收到确认电子邮件我已经用火车票付款但没有收到确认电子邮件我已经用火车票付款但我没有收到确认电子邮件
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sorrento, Campania
Urgent
Not blaming Omio entirely but big mis-communication on where to pick up bus-App, every bit of information sent was wrong- We, and others almost missed important pick up spot for bus because two different pick-up locations were listed-had to run through the streets, rolling luggage, us and others barely made our bus- would have never made the connection train-actual ticket lists nothing about meeting spot to pick up bus, as seen in last photo-
Totally disgraceful
- Booked other trips no problem
- No one from customer service could answer our problem
Preferred solution: Full refund
User's recommendation: I don’t know what to tell you, no one from Omio customer service knew the answers to our problem-maybe deal directly with operators-
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Naples
Cancellation
Hi, I just booked some ferry tickets and I need to cancell them as soon as it is possible. The booking numbers are: FH31LI7853QJ and FH62DI1677VE.
According to informations on the tickets they are refundable, but the cancellation does not work, the app says the tickets are not refundable. Why are there different informations on the tickets and on the app???
User's recommendation: the refundable tickets seems to be non-refundable suddenly...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Vitaliano, Campania
Ticket issues
just absolutely no reply to query lodged sent countless emails tried phoning nothing seems to resolve my issue
- Platform is good
- Resolving of issues a headache
Preferred solution: Full refund
User's recommendation: avoid mistakes at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salerno, Provincia Di Salerno
I sent my tickets to the wrong email address
Please help me my email is
Danieldola04 @***.com
I sent my tickets for tomorrow morning to the email danieldola@***.com Accidentally!!!
Please could you send me my tickets back
Unexpected Response
Initially, there was an automatic error booking in our fare class, and I did not find the customer service number anywhere to directly call. Only through this website was I successful.
Upon calling them, the representative was immediately responsive, resolved my issue, and even called back when the call dropped and accidentally got disconnected. I was highly impressed and surprised by their follow-up email to confirm our confirmation.
I would recommend using this service to book trains again. Thank you.
User's recommendation: Be sure to DOUBLE Check the fare class (adult/child) is very small print).
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Gubbio, Umbria
Transportation non existent
Sto aspettando da un'ora il pullman e non arriva, rischio di perdere l'aereo. Mi trovo a Torino Lingotto e sto aspettando il bus per Milano Malpensa che sarebbe dovuto partire alle h 6.15, sono le 7.15 e del bus manco l'ombra. Il numero verde italiano da inesistente se provoca a chiamarlo mentre quello tedesco non risponde
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Val Masino, Lombardy
Change tickets
Missed train due to handicapped issues. Had to pay $600 for one way rental vehicle.
Wanted to change tickets for second leg of journey and use credit toward new tickets. Sent email two days ago with no response.
- Ease of booking
- Unable to contact
Preferred solution: Full refund
User's recommendation: Use pissed customer to get in touch
Rome, Rome
Change ticket time
I need to change my ticket time please reply soon. I was told I could change my ticket time at any point before departure but this is very taxing.
Please reply to my request soon. Grazie.
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Hi Johnas, I had the chance to review your ticket policy. For your FlixBus journey from Napoli to Torino, the luggage allowance per traveler includes: One handbag (maximum 42 x 30 x 18 cm) One piece of cabin luggage (maximum 80 x 50 x 30 cm) I hope this helps clarify any misunderstandings. Kind regards, The Omio Team